jilitt Privacy Policy – Your Personal Data, Handled with Care

When you register on jilitt, we collect the information needed to create and manage your account, including your full name, date of birth, email address, mobile number, and your preferred payment details for PHP transactions. We also collect a government-issued ID document as part of our identity verification process, which is required under applicable Philippine regulations for online entertainment platforms. During your sessions on the platform, we automatically collect technical data such as your device type, browser version, IP address, and session timestamps — this helps us keep your account secure and detect any unusual activity. If you contact our support team, we retain records of those communications so we can follow up accurately and improve our service over time. We only collect information that is genuinely necessary for the purposes described in this policy, and we do not ask for data we have no legitimate reason to hold.

Your personal data is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the entertainment services you signed up for. We also use your information to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements that apply to platforms serving players in the Philippines. Where you have given consent, we may send you updates about promotions, new game releases, or VIP programme milestones — you can withdraw this consent at any time by updating your communication preferences in your account settings. We use technical and session data to monitor platform performance, investigate security incidents, and improve the overall experience for all players on mobile and desktop. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

We do not sell your personal data to any third party, and we never share it for third-party marketing purposes without your explicit consent. We do share data with a limited set of trusted service providers who help us operate the platform — these include payment processors that handle your PHP deposits and withdrawals, identity verification providers who confirm your documents, and cloud infrastructure partners who store data securely on our behalf. All third-party partners are contractually required to handle your data in accordance with applicable privacy laws and to use it only for the specific purpose for which it was shared. We may also disclose your information to government authorities, regulators, or law enforcement agencies in the Philippines where we are legally required to do so, for example in connection with an investigation into fraud or financial crime. Outside of these circumstances, your data stays within the jilitt platform ecosystem.

We retain your personal data for as long as your account is active and for a period afterwards as required by law or legitimate business need. For most account and transaction records, this means we keep data for a minimum of five years after your last transaction, in line with standard financial record-keeping requirements applicable in the Philippines. If you request account closure, we will deactivate your account promptly, but certain records — particularly those related to financial transactions and identity verification — must be retained for the legally required period even after closure. Data that is no longer needed for any legal or operational purpose is securely deleted or anonymised so it can no longer be linked back to you. We review our data retention practices regularly to make sure we are not holding information longer than necessary.

As a player based in the Philippines, you have rights over your personal data under applicable data protection law, including the right to access a copy of the information we hold about you, the right to request corrections if any details are inaccurate, and the right to request deletion of data that we no longer have a lawful basis to retain. You also have the right to object to certain types of processing, such as direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, you can contact us using the support details provided on this site — we will respond to all valid requests within a reasonable timeframe and in accordance with our legal obligations. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such requests and complaints seriously and will work with you to resolve any concerns.

jilitt uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. We also use analytics cookies to understand how players navigate the site — this helps us identify pages that are confusing or slow and prioritise improvements. We do not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain essential cookies may affect your ability to log in or use some features of the platform. By continuing to use jilitt after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will update this page with the new version and note the effective date at the top of the document. We encourage you to check this page periodically so you are always aware of how your data is being handled. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any aspect of this Privacy Policy or how it applies to your account, the FAQ page is a good starting point, and you are always welcome to reach out to our support team directly.